FREQUENTLY ASKED QUESTIONS
Lipa Pole Pole is a flexible payment model that allows you to get a smartphone or gadget today and pay in manageable daily, weekly, or monthly installments instead of paying the full amount upfront.
We deliver countrywide across Kenya. No matter your location, we can arrange delivery of your device.
Yes. Payment on Delivery (POD) is available in Nairobi, Kiambu, Kajiado, Nakuru, and Mombasa.
For other regions, delivery is processed after successful registration and payment confirmation.
We offer same-day delivery for orders confirmed early within our service areas. Delivery timelines for other counties are communicated during order confirmation.
Yes. We offer in-store pickup in:
Nairobi
Nakuru
Mombasa
You can visit our branch, complete the process, and leave with your device.
We are open every day from 8:00 AM to 7:00 PM, including weekends.
Requirements typically include a valid national ID and deposit payment. Our team will guide you through a simple and fast registration process.
We stock a wide range of smartphones including iPhone, Samsung, Tecno, Infinix, Oppo and other popular brands — all available on flexible payment plans.
You can reach us via phone, WhatsApp, social media, or by visiting our physical branches.
Our customer support team is available daily from 8:00 AM to 7:00 PM to assist you.